Unified Engagement. Structured Support. Powerful Communication.
One platform to manage enquiries, campaigns, communication and automation at scale.
Powering public health outreach
Government of Kerala
The same platform that runs DISHA 1056 — the State’s first 24×7 tele-health helpline — is available to scale your engagement and support operations.
DISHA 1056 is a joint initiative of the National Health Mission (NHM) and the Department of Health & Family Welfare, offering guidance, counselling, and accurate information on physical and mental health across Kerala and Lakshadweep. Staffed by experienced professionals and doctors, it uses proven software and communication technologies to deliver reliable, consistent service.
Whether you run a helpline, a contact centre, or citizen-facing outreach, Disha 1056 gives you the same enterprise-grade CRM, multi-channel communication, and automation that support DISHA 1056 — so you can structure your engagement at scale.
Why organisations choose Disha 1056
Government of Kerala
- Proven in production for public health helplines
- 24×7 operations with escalation and intimations
- Multi-channel: calls, SMS, email, chat, and more
- Built for government, healthcare, and contact centres
- Scalable, auditable, and enterprise-ready
Core Capabilities
Enterprise-grade tools to manage leads, support, and communication in one place.
Lead & Customer Management
Centralise profiles, pipelines, and customer data with custom fields and segmentation.
Helpdesk & Ticketing
Track, assign, and resolve enquiries with escalation rules and SLA visibility.
Multi-channel Communication
Email, SMS, push, chat, and voice from a single interface with unified logs.
Campaign Management
Run targeted campaigns with batches, scheduling, and channel selection.
Automation & Escalation
Workflows, escalation matrix, intimations, and batch processing.
Surveys & Feedback
Design surveys, collect responses, and analyse feedback in one place.
Call Centre Integration
Outbound, autodial, voice broadcast, and call logging with your existing setup.
Reports & Dashboards
Lead conversion, helpdesk summary, escalation, and consolidated reports.
Multi-Channel Communication
Reach your audience across every channel from one platform.
- SMS
- Push
- Chat
- Outbound Calls
- Autodial
- Voice Broadcast
Automation & Escalation
From intake to resolution with clear workflows and visibility.
Escalation Matrix
Rules and levels
Intimations
Alerts & reminders
Automated Workflows
Triggers & actions
Batch Processing
Bulk operations
Sales Stages
Pipeline visibility
Reporting & Insights
Make decisions with lead conversion, helpdesk, escalation, and communication data.
- Lead conversion reports
- Helpdesk summary
- Escalation summary
- Survey reports
- Communication logs
- Consolidated reports
Built for Your Industry
Trusted by healthcare, government, contact centres, and institutions.
Healthcare
Helplines, patient enquiries, appointments, and health outreach at scale.
Government & Local Bodies
Citizen enquiries, schemes, and structured support for departments.
Contact Centres
Agents, queues, autodial, and omnichannel in one platform.
Institutions
Student and stakeholder communication, feedback, and campaigns.
Supply & Utility Boards
Complaints, distribution, and outreach with full audit trails.
Ready to Structure Your Engagement?
Get started with Disha 1056 and manage enquiries, campaigns, and communication in one place.